Case Studies from Everyday MSP Operations

IT security is becoming increasingly important for many managed service providers - at the same time, the question arises as to how security analyses can be meaningfully integrated into existing service processes. Frank Neumann, Managing Director of EDV Neumann, provides insights into how his company introduced lywand, what role vulnerability management plays in everyday MSP life and what experience his team has gained in the process.

What began as a brief conversation at the MSP Conference 2025 quickly turned into a true success story. ITs-plus GmbH & Co. KG decided not to sell lywand as an optional service, but to make it a fixed component of their Managed Service offering — and they implemented this decision at record speed.

Today, small businesses expect the same protection as large companies - only simpler, easier to understand and more affordable. This is exactly where Lendeckel IT comes in: with lywand, vulnerability management has become an integral part of every customer contract. This success story shows why this not only improves internal processes, but is also well received by customers.

Cobotec, an IT service provider with over 20 years of experience, was looking for a solution to recognise vulnerabilities at an early stage and close security gaps efficiently. With lywand, the company not only optimised its services, but also created tangible added value for its clients. Managing Director Mario Techel reports on how Cobotec discovered, tested and successfully integrated lywand into its service offering.

Up to Date GmbH has set itself the task of offering SMEs the highest IT security standards. With the introduction of lywand, the company has succeeded in making its services more efficient, gaining new customers and better fulfilling the requirements of cyber insurance companies. The integration of lywand has not only optimized internal processes, but has also sustainably strengthened customer trust and satisfaction.

In this article, you will learn how Hainke Computer uses lywand to improve vulnerability management and fix security gaps more efficiently. By taking a “bird's eye view” approach across all customers, the company is increasing IT security and expanding its service portfolio. Customers benefit from increased security and a positive service experience.

"I understood lywand in five minutes," describes Peter Bruchmüller, Managing Director of GOESYS AG, his first impression. In the interview, he tells how GOESYS uses the solution of lywand for optimisation and sales of its service offering.

"Does lywand make sense for us?" André Schiller, Managing Director of coretress GmbH, did not have to think about that for long. In the interview, he explains why, how he uses the solution to optimise his managed services and what added value it offers customers.

Markus Müller and Christian Göbel, managing directors of our partner Q-Data Service GmbH, share their experiences with lywand and how they use the solution to optimise their MSP offering and increase service quality even further.